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This post is to FORD, who manufactures cars that are notorious for having major flaws and defects year after year and who continues to produce these cars knowing that one day someone will get stuck with a car that their dealers/repair centers will just not repair.
Shame on you, Ford. Case in point, the Ford Windstar 2002. It's the 5 door model that seats 7. Beautiful car, drives beautifully. Nice features. Except, that is, when all the control panel lights turn on and off without warning, the fan turns on and off of its own accord, the turn signal blinkers won't turn off once on, the gauges drop and spike, the car loses power (hopefully somewhere safe and not on the highway in the middle of traffic), and your fate is to replace alternator and battery after alternator and battery and have some authorized repair center technician tell you that your battery is dead and that they can't possibly diagnose your car's computer chip(s) because they have to sell you a new battery first. Ok, I will admit that this fate will not befall most Ford owners, if they're lucky. But it does happen to many of us. And, apparently those of us who are suffering through being told to buy new batteries and alternators because it will solve everything (though it doesn't solve anything) are not within Ford's customer service radar for receiving satisfactory customer service. If I were one of those individuals who was into petition creation and promotion (or trolling for an attorney to take on a class action suit) I might pursue action to have Ford held accountable for the flaws and defects in their cars. But I honestly don't have the energy. I'm still trying to figure out where I'm coming up with the money to have my Windstar fitted with the new battery and alternator AND towed to a different repair center (because if I drive it there I KNOW the new battery and alternator will be magically FRIED dead) so that the technicians CAN test the computer chip(s) to find out why all the sensors/control panel readings/blinkers/seat belt warning sounds/windshield wipers went haywire and why the car died in the first place. Ford offers the following link to customer service: http://corporate.ford.com/owner-services/customer-support/contact-ford The first three steps involve contacting the Ford dealer the car was purchased from. However, I didn't buy my Windstar at a Ford dealer. And, seeing as it is used, the place I did buy it at sold it "as is." They won't take responsibility for what are known Ford issues. At least the axle didn't crack, the ABS and brakes didn't fail, and the car didn't catch on fire (all problems related to past Windstar recalls). I'm lucky in that regard, at least. This is a call to action to those of you who want to fight the good fight and have the energy and wherewithal to hold Ford accountable in a public forum so that maybe, with the next line of cars they offer to the American people, they will manufacture cars that won't be FixOrRepairDaily cars. As always, this is my humble opinion. Don't flame me Ford because I have links to hundreds of complaints about years and years of your car lines. The truth is the truth after all. Some of my sources: http://www.carcomplaints.com/Ford/ http://townhall-talk.edmunds.com/WebX/.f0a2afc/ http://www.car-forums.com/s9/t15049.html http://www.arfc.org/complaints/2002/ford/windstar/?q=&page=5 http://ford-motor.pissedconsumer.com/ http://www.consumeraffairs.com/automotive/ford_windstar.htm http://www.fordproblems.com/tsbs/Windstar/2000/ (the list is endless, really) PS: Ford, my axle isn't broken/cracked but I will definitely accept a buyback. After all, I experience a great deal of anxiety over the danger involved in the car stopping dead on the road after the instrument panel has its on/off party. Just post a comment and I'll accept any offer that matches what I paid for the car. I'll post a wonderful review of your customer service should I finally receive satisfaction.
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